OuterNet's Internet Data Center Rules and Regulations
OuterNet Management, L.P. OuterNet, Inc. OuterNIC OuterNOC (All hereafter: "OuterNet")
Effective as of January 1, 2008
GENERAL RULES AND REGULATIONS
1. All OuterNet Customers and their representatives, employees, contractors, agents, invitees, and users of Customers' facilities and all OuterNet contractors, vendors, invitees, or agents ("Visitors") are subject to these Rules and Regulations in connection with their use of or access to the OuterNet IDC and/or Services.
2. All equipment installation activities must be pre-approved by OuterNet. Any one installing any type of equipment into an IDC must first check in with a member of OuterNet's IDC Operations staff and provide the necessary information about the equipment and the installation prior to commencing any installation activities
3. A Visitor is not authorized to and shall not approach, handle, use, inspect or examine in any way any equipment, cabinets, SuiteSpace, or floor space, other than their own.
4. A Visitor's access to or use of the IDC and the building in which it is located shall at all times comply with the rules and regulations promulgated by the owner of such building from time to time, a copy of which may be obtained from OuterNet.
5. A Visitor is not authorized to and shall not disclose the identity of any OuterNet customers.
6. The IDC shall be kept neat and orderly at all times. Visitors shall remove all of its trash and debris upon departure from the IDC. OuterNet shall have the right to remove and discard any trash and debris left in the IDC in violation of the foregoing, and to charge the Visitor for such trash removal.
7. At conclusion of any work in an IDC, the Visitor shall ensure all cables are routed and dressed neatly in cabinets and all doors are closed and locked and the equipment or area is left in a closed, orderly, and secure manner. The Visitor and the Visitor's authorized representatives may bring into the IDC tools and portable test equipment, approved by OuterNet, provided that the Visitor or its authorized representatives are responsible for and remove or secure the same upon their departure from the IDC.
8. If the IDC is located other than on the ground floor of the building, use of freight elevator is available only with prior OuterNet approval.
9. Dollies and carts are available from OuterNet and all use of dollies and carts must be pre-authorized by OuterNet.
10. Any and all equipment, including Customer Equipment, operated within a IDC must be configured and operate at all times in compliance with the applicable manufacturer's specifications, including, without limitation, any specifications as to power consumption and/or clearance requirements.
11. No sign, advertisement, notice or object shall be displayed by a Customer or Visitor in or on the exterior of the IDC walls, doors, ceilings, or racks without OuterNet's prior approval.
12. No Visitor shall at any time bring into or keep upon the IDC premises any hazardous, inflammable, combustible, explosive, or otherwise dangerous fluid, chemical or substance at any time.
13. No acids, vapors or other materials shall be discharged or permitted to be discharged into the waste lines, vents or flues of the IDC.
14. Customer may not bring or use any of the following in a IDC tobacco products, explosives, weapons, chemicals, illegal drugs, electro-magnetic devices, radioactive materials, photographic or recording equipment of any kind (other than tape back-up equipment for use with the Customer Equipment). Weapons are not allowed in the IDC at any time. Food and drink and alcoholic beverages may be allowed in the office areas of an IDC with OuterNet's prior permission, but never in the raised floor area.
15. OuterNet reserves the right to inspect all objects to be brought into or taken out of the IDC and to exclude from the IDC all objects which violate any of these Rules and Regulations. OuterNet may require any person entering or leaving the IDC with any package to document the contents of the package.
16. All connections to and from Customer Equipment must be clearly labeled. Customers may use OuterNet's labeling code or choose to use their own code. All Customer labeling codes must be provided to OuterNet for purposes of configuration control.
17. Periodically, OuterNet will conduct routine, non-emergency scheduled maintenance of its IDC and Services. OuterNet shall notify Customers a minimum of five calendar days in advance of said maintenance. Customer agrees to cooperate with OuterNet during the scheduled maintenance so that OuterNet minimizes Customer impact. Product specific SLAs addressing maintenance periods will govern over this general rule, to the extent they differ. OuterNet may require emergency maintenance windows on rare occasions and will provide as much notification as practicable.
ACCESS CONTROL
18. Only those individuals specifically identified by an authorized employee of the Customer may access the IDC ("Permitted Individuals").
19. It is Customer's responsibility to notify OuterNet in writing of any change in Customer's Permitted Individual's list, or the identity of those who can and cannot provide OuterNet with such a list. OuterNet may rely on the most current Permitted Individual list in deciding who shall gain access.
20. Customer's Permitted Individuals shall stay in the vicinity of their own equipment when in the OuterNet facility and Visitors shall stay in the vicinity of their own equipment or work or shall stay with a OuterNet escort while in the OuterNet facility.
21. All Visitors are required to sign the access log upon entry provide proper identification; and are then issued a OuterNet badge for access into and within the IDC. OuterNet may retain a Visitor's identification in exchange for the badge while the Visitor is in the IDC. The badge must be returned before the Visitor leaves the IDC.
22. "Tailgating" is prohibited. Tailgating is the act of following a badged individual through access controlled doors without swiping the Visitor's own badge for access.
23. Visitors shall not access any portion of the IDC (except for the Customer Area), including without limitation, the building roof, electrical or communications closets, the IDC ceiling or floor, without prior consent from OuterNet and without a OuterNet escort.
CONDUCT GUIDELINES
24. Visitors may not misuse or abuse any OuterNet property or equipment.
25. Visitors may not verbally or physically harass, threaten, intimidate, or abuse any individual within the IDC or while on OuterNet property, including without limitation, employees, agents, or invitees of OuterNet or other Visitors. Abusive and threatening or offensive behavior by any Visitor will not be tolerated.
26. Visitors may not engage or assist in any activity that violates the law or aids in criminal activity while in the IDC or on OuterNet property or in connection with the Services.
27. OuterNet may refuse entry to, or require the immediate departure of, any individual who (i) is disorderly, (ii) fails to comply with these Rules and Regulations, or (iii) fails to comply with any of OuterNet's other procedures and requirements after being advised of them.
MODIFICATION OF RULES AND REGULATIONS
OuterNet reserves the right to change these Rules and Regulations at any time, provided that the Customer is informed in advance of any such change. Visitors are responsible for regularly reviewing these Rules and Regulations. After reviewing the then applicable Rules and Regulations, continued use of and access to the IDC or use of the Services shall constitute the Visitor's acceptance of such changes.
© 1993-2009 OuterNet Management, LP. Proprietary to OuterNet. Not for distribution or publication outside of OuterNet.