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Outernet is committed to making our spaces inclusive and accessible to all visitors, including those with disabilities, wheelchair users, and families with pushchairs. Below, you’ll find key information to help plan your visit.

'Outernet Live' underground venue

Outernet Live is an unseated venue with step-free access throughout. Below you’ll find useful information regarding the accessibility at Outernet Live, as well as how to request assistance to get your requirements accommodated. 

  • Viewing Area Ticket – Wheelchair / Seated

    For all music events, we have a limited capacity Accessibility Viewing Area for fans who require space for a mobility aid and those who require a seat. This allows each ticket holder a spot or seat in the viewing area, a standing spot in said area for the included companion, as well as queue jump via their guest list queue, if required. 

    Please reach out to [email protected] to secure a spot.

  • General Admission + Companion

    We have a limited number of essential companion tickets for all music events at Outernet Live. The companion tickets will allow entry for the ticket holder and 1 companion. For high-demand shows, you may be required to send over proof of eligibility – the venue will check in with you if this is the case, so no need to send this unless you receive an email from our team asking for this.

    Please reach out to [email protected] to secure a spot.

    Note: Your companion ticket covers both of you, so please ensure you arrive at the doors together!

  • Queue Jump

    We offer Queue Jump to avoid the door queue and shorten the time spent in the queue for those that are require this. If this would be beneficial, please reach out to [email protected].

  • Please note, that immediate assistance cannot be guaranteed, so please reach out with as much notice as possible.

  • Accessible Toilets – You can find the accessible toilets back left as you are looking at the stage on both the mezzanine and basement floor.

  • Lowered Bar – You can find the lowered bar on the mezzanine on the left-hand side of the bar.

  • Lifts – You can access the ground floor, mezzanine level, and basement floor via our lifts.

  • Host – We will have a host on hand throughout the night to show you around the venue and answer any questions you may have on the night.

  • Priority Access – We offer Priority Access to avoid the door queue and shorten the time spent in the queue. Priority Access is included in the Accessible Viewing Platform ticket, as well as Companion ticket. If Priority Access would be beneficial, this can be requested via [email protected] to secure a spot.

  • Accessible Viewing Platform – You can request a seat/space in our Viewing Platform (allocation allowing) via [email protected] –  information above.

  • Companion Ticket – You can add a free companion ticket onto your ticket (allocation allowing) via [email protected] – information above

  • Step-Free Access – Outernet Live has step-free access to the box office via the guest list queue, toilets (mezzanine and basement floor), and all of the main event space.

Outernet London above ground spaces

Step-Free Access

  • All buildings, exhibition spaces, and screens are fully step-free and wheelchair accessible.

  • Pushchairs are also welcome throughout.

  • Lift access is available where needed.

Seating

  • Benches are available inside Now Trending, The Now Building, and Now Pop 1 for those who require seating during their visit.

Accessible Toilets

  • There are no toilets (of any kind) on-site at street level.

  • The nearest free, unisex, accessible toilet is located inside Tottenham Court Road Underground Station, opposite the entrance of Outernet.

  • The toilet is on the lower level (below ground) and accessible via lift.

  • If you do not have a RADAR key, station staff may be able to assist you.

Transport & Parking

Nearest Accessible Public Transport:

  • Tottenham Court Road Underground Station (directly opposite Outernet) is step-free and has a lift.

  • Nearest bus stops and step count from the station to Outernet will be updated soon.

Blue Badge Parking:

  • There is no parking available on-site.

  • The closest Blue Badge parking spaces are:

    • Stacey Street – 3-minute walk to Outernet.

    • Morwell Street – 4-minute walk to Outernet.

  • Additional Blue Badge parking is available at Q-Park car parks:

    • Chinatown Q-Park – Newport Pl, WC2H 7PU (7-minute walk)

    • Soho Q-Park – Poland St, W1F 7NQ (8-minute walk)

Event & Digital Accessibility

  • Captions are available on some of our exhibitions.

  • Neurodiversity Hour will be implemented soon to provide a sensory-friendly experience.

  • Outernet does not currently provide BSL interpretation, audio descriptions, or large-print guides.

Support & Contact Information

  • For general Outernet accessibility enquiries, contact: [email protected]

  • On-site assistance: Security staff are available around the premises to assist visitors if needed.