Question 1

Can I leave an event and come back in?

Accepted Answer

There is no re-admission into the venue. If you have a medical reason to leave the venue, please flag it with a member of the venue management team.

Question 2

What items are prohibited at Outernet Live?

Accepted Answer

Aerosols (including deodorants)
Air Horns
Chains & Spike/Studded Bracelets
Crash Helmets
Fireworks/Flares
Flags, Flags Sticks, Signs/Banners
Folding Chairs
Hot Food & any drinks
Glass/Plastic/Metal Bottles or containers (Perfumes ok)
Glow Sticks
Chewing Gum
Helium balloons
Illegal Drugs
Knives, Firearms, or any other item that could be used as a weapon
Large umbrellas
Laser pens
Packages/smoke bombs
Video or recording equipment
Whistles
NOS Ballons or NOS use equipment

Question 3

Can I bring a camera into the venues

Accepted Answer

Yes, but no professional cameras are allowed (A professional camera is anything with a lens of 35mm or over. Larger SLR cameras aren’t allowed in and cameras that look similar to SLR cameras may not be allowed in).

Question 4

Do you accept cash at the Outernet venues?

Accepted Answer

We do not. Outernet Live is a cashless venue.

Question 5

What do I do if I feel uncomfortable at an event?

Accepted Answer

We have a zero-tolerance policy towards all harassment and prejudice. If you are made to feel uncomfortable in any way, please do not hesitate to speak to any member of staff and we will help immediately. All staff are trained in safety and awareness including Ask For Angela.

Question 6

Do you film in the Outernet venues?

Accepted Answer

We regularly take video and photo content of events for promotional use, and these may be used on social media, our website or in physical formats. If you do not give consent then please tell a member of our venue management team.

Question 7

Is there a dress code at the Outernet venues?

Accepted Answer

We do not have a strict dress code at Outernet Live, but some events may have dress codes. Please check the event listing or your ticket for details.

Question 8

Is there strobe lighting or pyrotechnics at the Outernet venues?

Accepted Answer

Please be aware most shows use light and smoke effects, if you have any concerns on the night of this on the night please let a member of the venue management know.

Question 9

Who's idea was Outernet?

Accepted Answer

Outernet was conceived and created by Laurence Kirschel, a visionary and philanthropic leader in the UK's property industry.

As the sole founder and inventor of the Outernet brand and concept, Laurence had an ambitious vision to reimagine how people experience media and culture in the physical world.

Long before launch, the plan centred on building a global network of connected, city-centre destinations where music, art, film and digital storytelling could coexist in a single, immersive environment.

Years of planning, land assembly and development (spanning more than a decade) laid the foundations in London’s West End, at the intersection of Tottenham Court Road and Denmark Street.

The concept fused cutting-edge screen technology with live performance, restoring the area’s historic music heritage while introducing a new kind of always-on, public digital canvas.

When Outernet London opened in November 2022, it introduced the largest digital exhibition space in Europe, built around world-leading immersive screens and a programme spanning music, culture and entertainment.

The district was designed not just as a venue, but as a cultural platform, blending physical and digital worlds to create shared experiences at scale.

That original vision has since been realised. In just a few years, Outernet has become the UK’s most visited cultural attraction, welcoming millions into a new form of cultural space and setting the blueprint for future global expansion.

Question 10

Where is Outernet's Corporate HQ?

Accepted Answer

Our Corporate HQ (Head Office) can be found at:

19 Denmark Street,
London,
WC2H 8NE

Question 11

Who owns Outernet?

Accepted Answer

Outernet is owned by Outernet London Limited. The site was originally developed by Consolidated Developments Ltd a British property development and placemaking company known for transforming London’s Soho into an area where people want to work, live and socialise.

Outernet has also restored the iconic Denmark Street, the birthplace of British music, which was threatened by the development of Crossrail.

Question 12

Can I bring my dog to Outernet London?

Accepted Answer

The answer to this question is nuanced! It's important to understand that:

Outernet London is not a single destination - it's a district (area) made up of lots of different businesses
Many of the businesses in the district (eg HERE our underground music venue or Chateau Denmark our hotel) will not allow access to dogs who are not guide or assistance dogs
However there are "public realm" areas as part of the district and our giant screens are in those public realm areas
Dogs are allowed in the public realm areas most of the time
Sometimes an advertiser will take over the screen content for a period of time and also supplement this with other activity (eg promo or event staff interacting with people or demoing a product etc). We call this an "activation" and it is theoretically possible that an advertiser will decide no dogs are allowed into the areas nearest the screens where the activation takes place. But in our experience to date this is unusual and most advertisers will allow dogs
The giant screens are sometimes (but not very often) closed for private events in which case neither dogs nor members of the public will be able to gain access

Question 13

Where is Outernet London?

Accepted Answer

Outernet London is an entertainment district located in central London at the cross roads of Oxford Street and Soho. You can find us next to Tottenham Court Road tube station. The district extends down Charing Cross road and also includes Denmark Street.

Question 14

What is the NOW building?

Accepted Answer

The NOW Building, located at the intersection of Tottenham Court Road and Charing Cross next to Centre Point and the Tottenham Court Road London Underground and Elizabeth Line station, is a giant public atrium with LED screens inside and out. It boasts the largest collection of screens in the world and broadcasts a daily schedule of entertainment, cultural content, and advertising.

The building's opening times vary, but it is typically open from 10am to 11:30 pm. For the latest information on opening times click here. For events happening in all of our spaces, please refer to the Outernet App.

Question 15

Where can I see a map of Outernet London?

Accepted Answer

We are located next to Tottenham Court Road station at the crossroads of Oxford Street and Soho.

You can find a map of our district at here or download the Outernet App.

You can also find us on Google Maps.